Patient satisfaction with store-and-forward teledermatology

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Abstract

We assessed patient satisfaction with a nurse-led store-and-forward teledermatology service in Manchester. A teledermatology nurse obtained the patient's history, took digital photographs of the patient's skin lesion and then sent the information to a hospital dermatologist, who responded with management advice the following week. Of 141 patients who attended their teledermatology appointment, 123 (50 male, 73 female) completed the study questionnaire (87%). The average age of respondents was 42 years (SD 17, range 18-90 years). Ninety-three per cent reported that they were happy with the teleconsultation while 86% reported that it was more convenient than going to the outpatient clinic. Forty per cent agreed that they would feel more comfortable seeing the dermatologist in person while only 58% were comfortable with not speaking to the dermatologist about their skin condition. The absence of interaction with the dermatologist and the delay in receiving management advice may have contributed to the somewhat low satisfaction rates

Keyword(s)

*Skin Diseases/di [Diagnosis]; *Telemedicine/mt [Methods]; 21460954; Adolescent; Adult; Aged; Aged,80 and over; Article; England; Female; Human; MANCHESTER; Male; Middle Age; Patient Satisfaction; Photography/mt [Methods]; Physician-Patient Relations; Questionnaire; RAU; Time Factors; University; primary care

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