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Quid pro quo: Reflections on the value of problem structuring group workshops
Shaw, D; Edwards, J S; Collier, P M
Journal of the Operational Research Society. 2006;57(8):939-949.
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Abstract
Attracting clients who are willing to invest in using a problem structuring method (PSM) can be particularly difficult for the emerging generation of modellers. There are many reasons for this, not least that the benefits of a problem structuring intervention are vague and evidence of benefits are often anecdotal for example, claims of constructing a deeper understanding of the problem or building the commitment of a group to implementing an outcome. This paper contributes to the evaluation of problem structuring methods by reflecting on the quid pro quo that a client and problem structuring modeller can enjoy from collaboration. The paper reflects on 21 cases, where Journey Making (a problem structuring method) was used with 16 organizations to help managers agree a suite of actions to tackle a complex strategic issue. The reflections are clustered around those benefits that pertain to: PSMs in general; PSMs that use computer-supported workshops; the Journey Making methodology.
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CONSULTANTS; GROUP problem solving; Journey Making; MANAGEMENT science; OPERATIONS research; PROFESSIONAL-client relations; WORKSHOPS; client/consultant relationship; evaluation; problem structuring methods
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- Journal of the Operational Research Society Article 01605682 Accession Number: 21810218; Shaw, D. 1 Email Address: d.a.shaw@aston.ac.ukEdwards, J. S. 1Collier, P. M. 1; Affiliations: 1: Aston University, Birmingham, UK; Source Information: Aug2006, Vol. 57 Issue 8, p939; Thesaurus Term: CONSULTANTSThesaurus Term: GROUP problem solvingThesaurus Term: MANAGEMENT scienceThesaurus Term: OPERATIONS researchThesaurus Term: WORKSHOPS; Subject Term: PROFESSIONAL-client relations; Author-Supplied Keyword: problem structuring methods; evaluation; client/consultant relationship; Journey Making; NAICS/Industry Codes: 541611 Administrative Management and General Management Consulting ServicesNAICS/Industry Codes: 541613 Marketing Consulting Services; Number of Pages: 11p; Illustrations: 2 charts; DOI: 10.1057/palgrave.jors.2602049; Document Type: Article