The Impact of Multitasking on Critical Chain Portfolios

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Abstract

Critical Chain Project Management (CCPM) is a project scheduling technique which has been developed to overcome some of the deficiencies of traditional methods and where, in a single project environment, the critical chain is the longest chain of activities in a project network, taking into account both activity precedence and resource dependencies. In multi-project environments, the constraint is the resource which impedes projects’ earlier completion. CCPM relies on buffers to protect the critical chain and monitor/control the project. The literature review conducted by this study reveals that the research on CCPM principles in multi-project environments is still extremely scarce. The review also suggests that outright elimination of multitasking (i.e. switching back and forth among two or more concurrent tasks) by imposing a relay race mentality (i.e. starting a task as soon as it becomes available and finishing it as soon as possible), as one of the main features of CCPM, might worsen the resource constraints of CCPM portfolios and cause creation of over-protective buffers. It further implies that there is also a good level of multitasking that can benefit such environments by improving resource availability and requiring shorter protective buffers. This research aims to bridge the gap by investigating the impact of level of multitasking on resource availability issues and project and feeding buffer sizing in CCPM portfolios with different resource capacities. This is pursued through adopting a deductive approach and developing five research hypotheses, considering ten different levels of resource capacity, testing the hypotheses by conducting Monte Carlo simulations of randomly generated project data and comparing the results with deterministic duration values of the same portfolios with 30%, 40% and 50% feeding and project buffer sizes. In total, ten portfolios with similar size, variability and complexity levels, each containing four projects, were simulated. It was concluded that: firstly, some limited levels of multitasking, determined in relation to the level of resource capacity, can be beneficial to time performance of CCPM portfolios; secondly, shorter buffer sizes can be accounted for by abolishing the ban on multitasking while maintaining a lower rate of resource capacity; finally, the element of relay race work ethic that completely bans multitasking should not be implemented as it proved to be counterproductive in terms of resource availability. Seven recommendations and a buffer sizing framework are provided as complementary guidelines to practitioners’ own experience, knowledge and judgment, in addition to an explanation of theoretical and practical contributions and suggestions for future research.

Keyword(s)

Critical Chain, Project Scheduling, Theory of Constraints, Multitasking, Buffer Sizing, Portfolio Resource Capacity

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