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In April 2016 Manchester eScholar was replaced by the University of Manchester’s new Research Information Management System, Pure. In the autumn the University’s research outputs will be available to search and browse via a new Research Portal. Until then the University’s full publication record can be accessed via a temporary portal and the old eScholar content is available to search and browse via this archive.

The creation and application of Artificial Folklore as a means to explore the secondary service of Facilities Management (FM)

Mccarroll, Patricia Tammy

[Thesis]. Manchester, UK: The University of Manchester; 2020.

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Abstract

This thesis explores the storied spaces and archetypes of a secondary service, using Facilities Management (FM) as an example of non-core and increasing outsourced organisational functions. At its core is the development and implementation of artificial folklore, which intertwines organisational behaviour, storytelling, and a folkloric approach. An in depth exploration of FM is investigated, exploring the people, place and process (Tranfield & Akhlaghi 1995) which reveals elements such as liminality and enchantment. This leads onto a concentration of the storytelling nature of secondary services, specifically utilising the genre of fairytales to investigate the patterns within the FM storied space, and their archetypes. Three delivery mechanisms of FM are identified: Consultant, external Service Provider and an internal (Inhouse) organisational division. These three groups are demarcated and tell both deconstructed and reconstructed fairytales about their chosen profession, using fairytales as a guide. This innovative, arts-based approach revealed organisational illegitimacy within the secondary service, supported by liminality, which allows the metamorphosis that is increasingly required in a turbulent organisational environment. Although the concept of FM is misunderstood outside the discipline, storied spaces of the FM collective reveal no such ambiguity. What is revealed is a recognised connection across the three groups in their role as the necessary evil represented by the Shadow archetype. The artificial folklore approach then culminates a ghostwritten tale for each identified FM service stream: the consultant’s Hansel and Gretel, the service provider’s Goldilocks and the inhouse provider’s Cinderella.

Bibliographic metadata

Type of resource:
Content type:
Administered thesis
Form of thesis:
Traditional
Type of submission:
Doctoral level ETD - final
Thesis title:
The creation and application of Artificial Folklore as a means to explore the secondary service of Facilities Management (FM)
Degree type:
Doctor of Philosophy
Degree programme:
PhD Business and Management
Publication date:
2020-06-23T17:13:16
Institution:
The University of Manchester
Location:
Manchester, UK
Total pages:
261
Abstract:
This thesis explores the storied spaces and archetypes of a secondary service, using Facilities Management (FM) as an example of non-core and increasing outsourced organisational functions. At its core is the development and implementation of artificial folklore, which intertwines organisational behaviour, storytelling, and a folkloric approach. An in depth exploration of FM is investigated, exploring the people, place and process (Tranfield & Akhlaghi 1995) which reveals elements such as liminality and enchantment. This leads onto a concentration of the storytelling nature of secondary services, specifically utilising the genre of fairytales to investigate the patterns within the FM storied space, and their archetypes. Three delivery mechanisms of FM are identified: Consultant, external Service Provider and an internal (Inhouse) organisational division. These three groups are demarcated and tell both deconstructed and reconstructed fairytales about their chosen profession, using fairytales as a guide. This innovative, arts-based approach revealed organisational illegitimacy within the secondary service, supported by liminality, which allows the metamorphosis that is increasingly required in a turbulent organisational environment. Although the concept of FM is misunderstood outside the discipline, storied spaces of the FM collective reveal no such ambiguity. What is revealed is a recognised connection across the three groups in their role as the necessary evil represented by the Shadow archetype. The artificial folklore approach then culminates a ghostwritten tale for each identified FM service stream: the consultant’s Hansel and Gretel, the service provider’s Goldilocks and the inhouse provider’s Cinderella.
Keyword(s):
Thesis main supervisor(s):
Thesis co-supervisor(s):
Funder(s):
Degree grantor:
Language:
en

Institutional metadata

University researcher(s):
Academic department(s):

Record metadata

Manchester eScholar ID:
uk-ac-man-scw:325189
Created by:
Mccarroll, Patricia
Created:
23rd June, 2020, 16:13:16
Last modified by:
Mccarroll, Patricia
Last modified:
4th August, 2020, 10:36:37

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