Student support services during lockdown

Studying and living during lockdown brings new challenges and uncertainty, but we’re here to help you through it.

If you need help or support while the University is closed, don’t worry – we’re here for you. Explore the links below to find out more about the support services on offer throughout lockdown.

For the latest information and advice on coronavirus and your studies at the University, please visit Coronavirus: frequently asked questions.

Mental health and wellbeing services

We're here to help you throughout lockdown, whenever you need it and whatever your concerns. Through the ups and downs of the next few weeks, you won't be alone.

Counselling and Mental Health Service

The Counselling and Mental Health Service offer a wide range of support:

  • These online resources may be helpful in the first instance
  • If you need to talk to someone, please complete this online questionnaire before calling the appointment line on 0161 275 2864 (Monday–Friday, 10.30am1.30pm). Please state the colour suggested upon completing the questionnaire and you will be booked in for the next day.
  • If you need support immediately, use this list of urgent mental health support.

24/7 phone line

Our new Health Assured 24/7 mental health support phone line and app mean that there is always someone available to offer support – whatever time of day or night.

Wellbeing chat

A wellbeing chat service is available to students Monday to Friday between 11am12pm and will be monitored for messages throughout the week too.

If you would like to reqest a different live chat time outside of these hours, you can email: studentsupport@manchester.ac.uk

Shout

Shout is the UK’s first free 24/7 text service for anyone in crisis anytime, anywhere. It’s a place to go if you’re struggling to cope and you need immediate help.

Text Shout to 85258.

Nightmail

Nightmail is a confidential email listening and information service run by Greater Manchester Nightline. Nightmail is staffed by trained student volunteers with an understanding of the student perspective.

The email service is still up and running, and an instant messaging service is now available from 8pm to 2am and can be reached by visiting Greater Manchester Nightline.

Email: nightmail@manchester.nightline.ac.uk

Help in a crisis

Should you need urgent help in a crisis or emergency, you can go to the accident and emergency (A&E) department of a local hospital. Find your nearest hospital.

If you cannot get there quickly enough, then you should dial 999 for emergency services (calling 112 on your mobile phone permits emergency call roaming and should allow any available network to connect your emergency call).

The nearest local A&E unit to the University campus is Manchester Royal Infirmary. The unit provides emergency help for injuries or for urgent medical or mental health needs.

Contact the Manchester Royal Infirmary by calling 999 or 0161 276 1234.

Additional phone lines for crisis support

If you are feeling suicidal or very low and need to talk to someone urgently, you can ring any of the following out-of-hours services:

  • Greater Manchester Mental Health 24/7 Helpline  0800 953 0285 (freephone) 
  • The Samaritans  116 123 (freephone) or 0161 236 8000 (charged at local rate)
  • Papyrus  0800 068 4141

Safety and disability support

Your safety is always important to us and if you’re here in Manchester during lockdown then we have support in place to keep you safe.

The Advice and Response team will be working remotely this semester. You can report sexual violence, harassment, hate crime or discrimination by visiting the Report and Support website and a caseworker will get back to you.

If you require any immediate support please contact Security by calling 0161 306 9966.

If you're staying on campus during lockdown, we'd recommend you download the SafeZone app. It also allows you to contact our Security team directly if you are in an immediate emergency or require first aid, and you can use the 'check-in' function to let Security know of your whereabouts for extra peace of mind.

The Disability Advisory and Support Service are continuing to carry out appointments via video and phone. Their phone lines are open from 10am4pm wherever possible or you can email: dass@manchester.ac.uk.

Financial support

If you are struggling financially during lockdown, the Living Cost Support Fund is open all year round to provide practical support. The fund can award small grants and loans to support you if you find yourself experiencing unexpected or additional financial worries.

IT support

If you happen to encounter any IT issues, IT Services are here for you.

There are a range of support options available, depending on your issue:

  • Advice on returning after a break includes what do to if you've forgotten your password or need support setting up new devices 
  • Report a fault or ask for advice by calling 24/7 IT Support – 0161 306 5544
  • Ask IT support questions on Library Chat (Monday to Friday, 9am–5pm)
  • Search our IT Support Portal and Knowledge Base for step-by-step guides and troubleshooting articles

Library

Study spaces

Students on campus can book study spaces at the following Library sites:

  • Alan Gilbert Learning Commons (24/7)
  • Main Library (9am5pm, Monday to Friday)
  • Joule Library (9am–5pm, Monday–Friday)
  • Stopford Library (9am5pm, Monday to Friday)
  • Eddie Davies Library – open when the AMBS building is open
  • Oddfellows Hall (9am–5pm, Monday to Friday)

All other Library sites are currently closed.

The following Library sites and study spaces remain closed until further notice:

  • The John Rylands Research Institute and Library
  • Kantorowich Library
  • Main Library Special Collections Reading Room
  • Christie’s Bistro
  • Lenagan Library
  • Art and Archaeology Library
  • Braddick Library

Click and collect

You can use the Click and Collect service to access physical resources from some Library sites.

Library chat

Library Chat will be available 24/7 during term time and is staffed by third-party partner institutions.

My Learning Essentials

The Library offers a variety of training and skills resources to support your studies and research with My Learning Essentials.

Explore the online resources to develop skills in everything from presenting like a pro to avoiding plagiarism.

Halls of residence

All halls of residence will remain open during lockdown. However you may see some reductions in services as we aim to protect and safeguard our front-line staff as much as possible.

All halls administration and reception offices are currently working on reduced hours Monday to Friday, 10am–3pm. The exceptions are Brook Hall, Weston Hall and Denmark Road and we advise that you contact those receptions directly for their opening hours.

We kindly ask that you limit any online ordering to essentials only. 

You can also contact our teams by email: accommodation@manchester.ac.uk or reslife-admin@manchester.ac.uk. Please note these are monitored only during office hours and should not be used for emergencies.

Don’t forget you can contact ResLife team Monday to Friday, 6pm to 8am and any time during the weekends by phoning the on duty RLA. Please be aware that the duty phones are not monitored between 8am–6pm.

If you require immediate assistance please contact University Security on 0161 306 9966 or use the emergency call button on the SafeZone app.

If you’re living in halls and need to self-isolate, then please follow our guidance on self-isolating, which is in line with national lockdown guidelines.

Sport and fitness

In line with government instruction, The Sugden Sports Centre, The Armitage Sports Centre and all GLL leisure centres (including the Manchester Aquatics Centre) are temporarily closed until further notice.

If you would like to keep active during lockdown, there will be lots of additional content on the UoM Sport social media channels that you can get involved with remotely.

Careers support

Our Careers Service has moved onlineand hosts a new CareerConnect platform where you can access events, appointments and careers resources. Please note that appointments will not be available 1–7 April 2021. 

CV checker

Get instant, personalised feedback on your CV using our online CV checker. Use the TargetMyCV option to match your CV to a specific job.

Real-world interview practice

Practice a range of careers and recruiter video interviews using the Shorlist.Me platform. You’ll receive automatic feedback on your performance and expert guidance on how to answer interview questions.

Online workshops on-demand

Don’t worry if you missed an online workshop or an employer event, all recorded sessions are available on our YouTube channel.

Volunteering

Explore the Volunteer Hub to find out more about the range of volunteering opportunities available, including those related to COVID-19.

School support

The Student Support website has contact details of all School Support Offices, or equivalents, who can support your wellbeing and academic life.

Due to the current circumstances causing staff to work at home, School Support contacts should be contacted by email only during this time.