Privacy notices
The University of Manchester is required to inform people about the ways in which we use their personal information.
We need to tell you about the types of personal information we collect, the purposes we use it for, the legal reasons contained in the General Data Protection Regulation and Data Protection Act 2018 which allows us to use it in these ways, how long we retain the information for and how you can exercise your rights.
The following privacy notices provide this information for each of the groups of individuals identified. Please note that in addition to these notices you may on occasion be provided with additional privacy information where we need to tell you about something not covered by one of these notices.
The University of Manchester is committed to looking after any information that is made available to us when you visit our websites in accordance with data protection law.
The University of Manchester needs to collect, maintain and use personal data relating to students to allow us to process their application for study, register them as a student, to administer their course and to provide facilities during their time as a student. We will also use this data to keep in touch with students after graduation, and to contact them to complete a graduate outcomes survey.
Find out more about how we use personal information in connection with the student and supporter COVID-19 enquiries helpline and live chat service.
Find out more about how we use personal information relating to current or former employees, workers, consultants, officers, contractors, volunteers, interns, casual workers, agency workers, apprentices, affiliated lecturers or academic visitors at The University of Manchester.
- University staff privacy notice (Word document, 94KB)
- Collection and use of personal information relating to COVID-19 (PDF, 76KB)
Calls to The University of Manchester IT Support Centre will be recorded and processed using automated summarisation tools to help us provide better service and support our team's training.
Call recording is required based on legitimate interest for the following reasons:
Purposes of call recording
1. Maintaining service standards
Call recordings are used to ensure that service standards are consistently upheld. Challenging calls may be reviewed by a manager to provide guidance for handling similar situations in the future.
2. Managing threatening or abusive calls
Recordings serve as a safeguard in instances where callers may be threatening or abusive, ensuring the wellbeing of colleagues. Such incidents have occurred in the past, and recordings help in effectively managing these situations.
3. Legal proceedings
The University may be required to provide information from call recordings for legal purposes. These recordings can serve as evidence in legal cases.
4. Training purposes
Anonymised call recordings are a valuable resource for training new operators and analysts, providing real-life scenarios to enhance their skills and knowledge.
They are only accessible by a small number of appropriate staff and deleted after 6 months. Calls recorded for training purposes are anonymised for use. No identifying information on the caller or any other person is retained.
Find out more about the use of personal information when you make enquiries about studying at The University of Manchester (including by registering to attend our open days), make an application and if you go on to become an offer holder.
Our alumni and supporters are extremely important to us, and this Privacy Notice explains how The University of Manchester’s Division of Development and Alumni Relations (DDAR) collects, stores, manages and protects your data.
Find out how we use personal information relating to participants (or prospective participants) on pre-university events and initiatives.
- Access and Success (Widening Participation) privacy notice (PDF document, 180KB)
The University of Manchester conducts research to the highest standards of research integrity within a research culture that values knowledge-creation for its own sake; for the potential benefits it promises humankind; and for the ways it enriches higher learning. We promise to respect the confidentiality and sensitivity of the personal information that you, as a participant in our research, provide to us; that we get from other organisations; and that we share with other collaborating organisations, such as other universities or our research funders.
- Research participants privacy notice (PDF document, 156KB)
Find out more about the use of personal information relating to those who provide details to The University of Manchester as part of a research collaboration or another partnership related to research or professional services work.
- Collaborator and partner privacy notice (PDF 496KB)