Policies and procedures

We use policies and procedures to create a positive environment for learning and academic achievement.

Student Recruitment, Selection and Admissions Policy

The Student Recruitment, Selection and Admissions Policy states the University’s position on key matters relating to recruitment, selection, admissions and widening participation activity.

It provides policy information to enquirers, applicants, parents and advisors and is the policy framework for all associated staff.

Procedures for applicants

Unsuccessful applications

We aim to consider all applications reasonably and in line with our procedures, as our decisions are made based on your overall application against the set entry criteria, unfortunately, many academically well-qualified applicants may not receive an offer from us. If you wish to receive feedback, please read the appeals procedure for applicants and follow these steps: 

  1. Feedback – contact admissions staff in your specific School to request feedback within 20 working days of receiving confirmation that your application was unsuccessful.
  2. Appeal – if you wish to appeal, complete our stage 2 appeals form within the same 20 working days of receiving confirmation that your application was unsuccessful. We'll forward your appeal to the relevant School for investigation who will usually respond within 20 working days.
  3. Re-appeal – if you are unhappy with the outcome of your appeal, you may escalate it to the next stage by completing a stage 3 appeals form. We will normally send you a final decision within 20 working days.

Complaints

We recognise that on occasion, you may be dissatisfied with your experience or feel that information provided is inadequate or misleading. If this is the case, then you may complain using the complaints procedure for applicants and follow these steps: 

  1. Complaint (informal stage) – you can raise your concern with your specific School or service area. You should receive a response within ten working days. 
  2. Complaint (formal stage) – if you wish to register a formal complaint within 20 working days of receiving a response from an appropriate member of University staff, you should complete a stage 2 complaints form. We'll forward your appeal to the relevant School for investigation who will respond within 20 working days.
  3. Complaint (formal review stage) – if you are unhappy with the outcome of your complaint, you may escalate it to a stage 3 complaint form within ten working days of receiving a stage 2 decision. We'll normally send you a final decision within 20 working days.

Tuition fee assessment appeals procedure

We charge different tuition fees depending on whether you are a home or international student. It is the responsibility of individual higher education institutions to assess the fee status of potential students. We recognise there may be occasions when you feel that the University has not adhered to fee assessment regulations. The tuition fee assessment appeals procedure informs you what to do if you want to appeal.

Medical fitness assessment procedure

We require applicants for certain vocational or professional courses to demonstrate medical fitness before admission to comply with relevant professional bodies. The procedure for admitting applicants to courses that require a medical fitness assessment provides information about the admissions process for applicants who have applied for one of these courses. 

Terms and conditions

Terms and conditions are set out between the University and students on undergraduate, master's, postgraduate research and continuing professional development courses leading to a degree, diploma or certificate.

They are updated each academic year so you must review these carefully before accepting an offer made by us. 

The University's Royal Charter, statutes, ordinances and regulations

Internal policies

Find out about student-related policies and code of practice. 

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Guidance for applicants with criminal convictions

Learn about the procedures for DBS courses and disclosure of criminal convictions. 

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Student Charter

Developed by the University and Students' Union, it's an important part of how we establish and maintain clear mutual expectations for the student experience.

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