Student support over the Easter break

If you’re in distress and don’t know where to turn, get urgent support by calling 999 or visiting your nearest A&E, which will have a dedicated mental health team. Don’t hesitate to get emergency help if you or someone you know is in crisis.

The nearest local A&E unit to the University campus is Manchester Royal Infirmary, which provides urgent mental health support as well as help for injuries and medical emergencies.

University Security can provide additional help and support if you’re remaining on campus throughout the Easter break, and are available around the clock.

Contact Security on 0161 306 9966.

You can also quickly and discreetly alert our Security Services using the Safezone app.

If you require urgent mental health support, there are a number of other resources available to you.

While our Counselling and Mental Health Service will be closed from 5:00pm on Thursday, 14 April 2022 to 9:00am on Tuesday, 19 April 2022, you can still access emergency mental health support and other resources throughout this period.

If you need longer term support, please contact our Counselling and Mental Health Service when it reopens on Tuesday, 19 April 2022.

Health Assured is a 24-hour mental health support phone line and app, which means there is always someone available to offer support when you need it – whatever time of day or night. This phone line is available in 240 languages via a translation service.

This confidential email listening and information service is run by Greater Manchester Nightline and staffed by trained student volunteers who have a personal understanding of the student perspective.

You can email Nightmail throughout the Easter period and should receive a response within 48 hours.

If you feel suicidal or extremely low and need to talk to someone urgently, you can ring any of the following out-of-hours services:

• Greater Manchester Mental Health 24/7 Helpline – 0800 953 0285 
• The Samaritans – 116 123 or 0161 236 8000 
• Papyrus – 0800 068 4141

Your safety remains our priority, even when some of our services close for the break, and we have support in place to keep you safe year-round.

You can reach our Security team throughout the closure period. Whether you need to make a report or get home safely, they should be your first port of call.

Contact Security on 0161 306 9966.

If you need to report an act of sexual violence, harassment, hate crime or discrimination, visit the Report and Support website and a caseworker will get back to you as soon as they can.

The office will be closed from 5:00pm on Thursday, 14 April to 9:00am on Tuesday, 19 April. You can still report via this link during this period, but you won’t get an immediate response. If you need urgent support, please contact Security.

If you're staying on campus over Easter, we recommend you download the SafeZone app. You can use it to contact our Security team directly in an emergency or if you need first aid. You can also use the 'check-in' function to let Security know of your whereabouts for additional peace of mind.

A wellbeing chat service is available to students. You can also email Student Support.

The IT Support Centre is open until 5:00pm on Thursday, 14 April and will re-open at 8:00am on Tuesday, 19 April. If you encounter a problem between these dates, you can use the 24/7 phone line or support portal and the out-of-hours service desks will deal with most IT enquiries. Please note that some requests and queries may need to be dealt with once the University re-opens.

• Call 24/7 IT Support – 0161 306 5544
• Search our IT support portal and knowledge base for step-by-step guides and troubleshooting articles.

If you think you’ll need to use Blackboard over the break, we suggest you log in now to check you have access to all of the correct course material. If any course information is missing, get in touch with your lecturer or course administrator as soon as possible. Alternatively, you can contact your eLearning team.

Hornet (halls of residence internet) support will remain the same throughout Easter – a 48-hour response time and seven-day fix.

Find out more at Hornet help and support.

Study spaces will be available at the Alan Gilbert Learning Commons (AGLC) throughout the Easter period.

The AGLC will be open as follows:

• Friday 15 April: Midnight to 8:00pm
• Saturday 16 April: 9:00am to 5:00pm
• Sunday 17 April: 9:00am to 5:00pm
• Monday 18 April: 8:00am to 8:00pm

During the Easter period, the AGLC will be staffed by security only.

The Main Library will be closed from Friday, 15 April to Monday, 18 April inclusive.

All other Library sites will be closed from Friday, 15 April and will reopen on Tuesday 19, April.

Exceptions are as follows:

• John Rylands will be closed on Friday, 15 April, Sunday, 17 April and Monday, 18 April. It will be open on Saturday, 16 April from 10:00am to 5:00pm.  

Check out our 100 things to do, learn and explore, and what to do in Manchester this spring.