Student support over Easter
Find out what student support services are available during the closure period.
We’re here to support you year-round, both on and off campus – and that includes over the Easter break, when the University will be closed from Friday, 29 March and reopen on Tuesday, 2 April 2024.
Whether you need IT help, mental health support or information on safety and halls of residence, we have the details of where to find it below.
Mental health services
Remember you’re not alone and that we're here for you throughout the holiday period, whenever you need it and whatever your concerns.
If you’re in extreme distress and feel you may not be able to keep yourself safe, seek immediate help by visiting your nearest A&E, which will have a dedicated mental health team. Don’t hesitate to get emergency help by calling 999 if you or someone you know is in immediate risk.
The nearest local A&E unit to the University campus is Manchester Royal Infirmary, which provides urgent mental health support as well as help for injuries and medical emergencies.
You’ll find more urgent mental health support resources online.
While our Counselling and Mental Health Service will be closed for the Bank Holidays on Friday, 29 March to Monday, 1 April, you can still access support – including urgent help – and other mental health resources throughout this period.
In particular, please be aware of Health Assured’s 24-hour mental health support phone line and app, which means there is always someone available to provide support when you need it.
If you do not require immediate support, please get in touch with our Counselling and Mental Health Service when it reopens on Tuesday, 2 April 2024. Our website provides details of how you can get in touch or book an appointment online.
If you feel at immediate risk of acting on thoughts to hurt yourself or anyone else, please attend your nearest A&E department and ask for the mental health liaison team, who are on duty 24 hours a day.
Health Assured is a 24-hour mental health support phone line and app, which means there is always someone available to offer support when you need it – whatever the time of day or night. This phone line is available in 240 languages via a translation service.
If you feel suicidal or extremely low and need to talk to someone urgently, you can ring any of the following out-of-hours services:
- Greater Manchester Mental Health 24/7 Helpline – 0800 953 0285
- The Samaritans – 116 123 or 0161 236 8000
- Papyrus – 0800 068 4141
Safety support
If you’re staying in Manchester over the Easter break, you won’t be alone. Your safety remains our priority, even when some of our services close for the Bank Holiday, and we have support in place to keep you safe year-round.
Campus Support and Security can provide additional help and support if you’re remaining on campus throughout the break, and are available around the clock. Whether you need to make a report or get home safely, they should be your first port of call.
Contact Campus Support and Security on 0161 306 9966. You’ll also find this number printed on the back of your student card.
The Advice and Response team will be available until 4pm on Thursday, 28 March 2024. If you need to report an act of sexual violence, harassment, hate crime or discrimination, visit the Report and Support website and a caseworker will get back to you as soon as they can.
You can still report via this link during the University closure period from Friday, 29 March to Monday, 1 April 2024, and any reports will receive a response once the University reopens. If you need urgent support, please contact Campus Support and Security.
If you're staying on campus over Easter, we recommend you download the SafeZone app, which is available on both Google Play and the App Store.
You can use SafeZone to call for help whenever you're located in:
- Fallowfield
- Victoria Park
- The University of Manchester campus
- Manchester Metropolitan University campus
- University of Salford campus.
As part of the Manchester SafeZone Alliance, any student can use the SafeZone app to get assistance on any of these campuses – no matter which of the three universities you attend. The app will directly connect you to the appropriate safety or security team for that area, who will provide the assistance you need. If you leave these areas you can still use the app, which will provide you with your local emergency services number – even if you're outside the UK.
Wellbeing services
Whether you’re at home or on campus, Easter can be a busy time, making it harder for you to make space to look after your mental wellbeing. In addition to our mental health resources, we have a few other ways to help if you need it.
A wellbeing chat service is available to students until Thursday, 28 March (11am–12pm and 3pm–4pm) and will reopen on Tuesday, 2 April 2024.
Halls of residence
We know that some of you are spending the next few weeks on campus, rather than going home. All halls of residence will remain open during the Easter break and University closure period, although the Accommodation Office inbox will not be monitored from 5pm on Thursday, 28 March until 9am on Tuesday, 2 April 2024.
You can find out what events are happening in halls during this period by checking out our events calendar.
Your ResLife team is available to help you 24/7 throughout the Easter period. The ResLife email inbox will not be monitored between Thursday, 28 March and Tuesday, 2 April 2024, but you can reach the team by calling the duty ResLife Advisor number for emergency assistance.
Reception services at University of Manchester-run halls will close at the end of Thursday, 28 March and will reopen on the morning of Tuesday, 2 April 2024. In the case of an emergency, such as an electricity outage, a burst water pipe, a break-in, or if you’re locked out, a callout system is in operation. This can be accessed by contacting your Duty ResLife Advisor initially, or Campus Support and Security, who will assess whether a callout is required.
For leased halls (Brook Hall, Daisy Bank Hall, Denmark Road, IQ Salford Student Quarter, Park View, Parkway Gate, Rusholme Place, Weston Hall and Wilmslow Park), please contact the reception of your hall directly for Easter closure times and emergency contact details.
Students on placements and international programmes overseas
We know many students are overseas on placement during the Easter period and may need to get in touch should an urgent situation arise. We have the details of who to contact in an emergency below.
In an emergency situation requiring an urgent response, you can contact the University’s insurer AIG for assistance.
- For emergency travel and medical assistance, call +44 (0) 1273 552 922 or email CorporateAssist@aig.com.
If for any reason AIG are unable to provide support, you can contact The University of Manchester's 24-hour emergency helpline on +44 (0) 161 306 9966. They will then refer your case to the University's Emergency Incident Manager.
The Placements and International Programmes Office will be closed from 4pm on Thursday, 28 March and will re-open on Tuesday, 2 April 2024.
IT support
If you have any IT queries over the Easter break, IT Services are still here for you.
The IT Support Centre, including the Kilburn Building in-person support desk, is closed for the Bank Holiday weekend from 5pm on Thursday, 28 March and will reopen at 8am on Tuesday, 2 April 2024. If you encounter a problem between these dates, you can use the 24/7 phone line or Support Portal, and the out-of-hours service desks will deal with most IT enquiries. Please note that some requests and queries may need to be resolved once the University reopens.
- Call 24/7 IT Support – 0161 306 5544
- Search our IT support portal and knowledge base for step-by-step guides and troubleshooting articles.
If you think you’ll need to use Blackboard over the Easter period, we suggest you log in now to check you have access to all of the correct course material. If any course information is missing, get in touch with your lecturer or course administrator as soon as possible. Alternatively, you can contact your eLearning team.
During the Easter break, support for Hornet (Halls of Residence Internet) will operate on a 'best efforts' basis. We are committed to addressing your Hornet-related queries as promptly as possible; however, please be aware that response times may be longer than usual due to the reduced availability of our Hornet representatives.
The University is closed for the Easter Bank Holiday weekend between Friday, 29 March and Monday, 1 April inclusive. In the event of any issues requiring the intervention of the IT Services' Networks Team, these will be prioritised and resolved promptly once the University reopens on Tuesday, 2 April 2024. Find out more at Hornet help and support.
Library
We know that many of you will be revising and studying over the Easter break and we want to make sure you can still access the Library services you need.
Opening hours for Main Library
- Monday, 25 March to Thursday, 28 March – open as usual.
- Friday, 29 March to Monday, 1 April 2024 (inclusive) – closed.
- Tuesday, 2 April 2024 onwards – open as usual.
Opening hours for the John Rylands Research Institute and Library
- Monday, 25 March to Thursday, 28 March 2024 – open as usual.
- Friday, 29 March – closed.
- Saturday, 30 March – open as usual.
- Sunday, 31 March to Tuesday, 2 April 2024 (inclusive) – closed.
- Wednesday, 3 April 2024 onwards – open as usual.
Opening hours for the Alan Gilbert Learning Commons
Study spaces will be available at the Alan Gilbert Learning Commons
(AGLC) throughout the Easter break.
The AGLC will be open from Friday, 29 March to Monday, 1 April 2024 as follows:
- Friday, 29 March, 12am to 8pm
- Saturday, 30 March, 9am to 5pm
- Sunday, 31 March, 9am to 5pm
- Monday, 1 April, 8am to 8pm
On Easter opening days, the AGLC will be staffed by security only.
Library Chat will be available 24/7 during the break and managed by our out-of-hours partners.
Students' Union
The Students' Union Building opening times will vary depending on the gigs and events taking place. Check the SU website for opening times on specific days.
Visit the Students' Union website to explore a range of support resources.
Careers
During the Easter break, the Careers Service is available to support you online.
The Careers desk will be closed from Monday, 25 March to Sunday, 7 April 2024. During this time, students can still access our live Webchat from 1.00pm to 4.00pm, Monday to Friday, excluding Friday, 29 March to Monday, 1 April when the University is closed. Online drop-in sessions are also available, along with our range of online resources.
If you're applying for part-time jobs, graduate schemes, internships, or placements over the Easter break, take a look at our applications and interview support, which covers everything from CVs and cover letters to assessment centres and interviews.
Whether you want to practice interviewing, get your CV checked, or prepare for graduate scheme assessments, we have plenty of free online tools to help you learn at your own speed, whenever and wherever you want.
Staying active
If you're staying on campus over Easter, check out our workout videos and sports centre opening hours below:
If you're keen to work out at home over the break, UoM Sport have got you covered. Browse their workout videos, which cover all levels of ability.
Armitage Sports Centre
The Armitage Sport Centre opening hours are as follows:
- Thursday, 28 March 2024, 7am to 10.30pm
- Friday, 29 March – closed
- Saturday, 30 March, 8.30am to 7.30pm
- Sunday, 31 March, 8.30am to 7.30pm
- Monday, 1 April – closed
- Tuesday, 2 April 2024, 7am to 10.30pm.
For any further queries, please contact armitagecentre@manchester.ac.uk.
Sugden Sports Centre
The Sugden Sports Centre opening hours are as follows:
- Thursday, 28 March 2024, 9am to 7.30pm
- Friday, 29 March – closed
- Saturday, 30 March, 9am to 7.30pm
- Sunday, 31 March, 9am to 7.30pm
- Monday, 1 April – closed.
- Tuesday, 2 April 2024, 9am to 7.30pm.
Faculty support
If you wish to contact your School's Student Support Hub, a full list of contact details can be found on the Student Support site.
The details of each Faculty’s available support this Easter is listed below:
The Faculty are offering both face-to-face and online support Monday to Friday until Thursday, 28 March 2024, when the Hubs will close at 4.00pm. You can contact us via the details on the School support page.
Alliance Manchester Business School
- Monday, 18 March to Thursday, 28 March 2024 – 10am to 4pm
- Friday, 29 March and Monday, 1 April 2024 – closed
- Tuesday, 2 April to Friday, 5 April 2024 – 10am to 4pm
School of Arts, Languages and Cultures Student Support Hub, Samuel Alexander Building
- Monday, 25 March to Thursday, 28 April – 10am to 4pm
- Friday, 29 March to Monday, 1 April – closed
- Tuesday, 2 April onwards – 10am to 4pm
School of Environment, Education and Development, Student Support Hub, Humanities Bridgeford Street (Ground floor)
- Monday, 18 March to Thursday, 28 March – 9am to 5pm
- Friday, 29 March to Monday, 1 April – closed
- Tuesday, 2 April 2024 onwards – 9am to 5pm
School of Social Sciences, Arthur Lewis Building
Located in the Arthur Lewis Building, ground floor (turn left through the main doors). To get in touch, please email soss.hub@manchester.ac.uk or phone 0161 529 3377.
- Monday, 18 March to Thursday, 28 March – 10am to 4pm
- Friday, 29 March to Monday, 1 April – closed
- Tuesday, 2 April to Friday, 5 April – 10am to 4pm
- Monday, 8 April 2024 onwards – 9am to 5pm, Monday to Friday
Faculty of Humanities Doctoral Academy, Ellen Wilkinson Building
- Monday, 25 March to Thursday, 28 April – 10am to 4pm
- Friday, 29 March to Monday, 1 April – closed
- Tuesday, 2 April onwards – 10am to 4pm
School of Engineering, Engineering Building A (First floor, 1A.042)
The Student Support Hub will be open and available for drop-ins and appointments up to and including Friday, 22 March 2024.
- Monday, 25 March to Thursday, 28 March 2024, 10am to 4pm
- Friday, 29 March to Monday 1 April – closed
- Tuesday, 2 April to Friday, 5 April, 10am to 4pm
- From Monday, 8 April, 9am to 5pm (except Wednesdays, which are 10am-5pm)
To arrange an appointment, please contact your School team.
School of Natural Sciences, Alan Turing Building (Ground floor)
The Student Support Hub will be open and available for drop-ins and appointments up to and including Friday, 22 March 2024.
- Monday, 25 March to Thursday, 28 March 2024, 10am to 4pm
- Friday, 29 March to Monday 1 April 2024 – closed
- Tuesday, 2 April to Friday, 5 April 2024, 10am to 4pm
- From Monday, 8 April 2024, 9am to 5pm
To arrange an appointment, please contact the Hub directly by emailing Sons.hub@manchester.ac.uk or calling 0161 529 4517.
Contact us
24/7 support is available for all students through our Campus Support and Security and ResLife teams over the Easter period.
If you need help or advice up to Friday, 29 March, please contact your School support team.