Frequently asked questions
We've pulled together the answers to some of our most frequently asked questions.
Please email our Study Enquiries Team at email@example.com.
We may be able to get in contact with the academic department in question, or at least push your case to them as a matter of urgency.
Unfortunately, there may be times where departments are busier than usual, so it may take longer to respond.
You can contact our Study Enquiries Team via email at firstname.lastname@example.org.
This is likely a technical issue. Please contact IT services on +44 (0)161 306 5544.
For information on IT help and support, visit the IT Services.
If your application is shown as incomplete and you have submitted all of the necessary documentation, then it may be an issue on the part of your academic department. You can contact your admissions team to check your application is complete. Details of your course department can be found on the ‘Overview’ tab of each page.
Search for your course and academic department.
References and transcripts
We will only be able to provide you with a general reference ie start and end date of your course, qualification obtained, etc. To obtain this, you will need to contact our Student Services Centre by phone on +44 (0) 161 275 5000.
If you require a more personal reference, then you will need to nominate a specific person with whom you’ve had contact and who is happy to provide a reference to you.
Third party requests for award verification should be submitted to the Graduation and Verifications Team in the Student Services Centre. We don't provide personal references of a student’s character or capability.
Open days and guided visits
Please contact our International Office – the number is +44 (0) 161 275 2196, or email.