MSc Operations, Project and Supply Chain Management / Course details
Year of entry: 2022
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Course unit details:
Business Improvement Tools Techniques and Systems
|Unit level||FHEQ level 7 – master's degree or fourth year of an integrated master's degree|
|Teaching period(s)||Semester 1|
|Offered by||Alliance Manchester Business School|
|Available as a free choice unit?||No|
This unit considers the application of business tools and techniques to the improvement of operations. We focus on quality management , and specifically on both quantitative and qualitative methods used to improve quality in services and manufacturing operations. The unit is very hands-on and students are required to work with quantitative and qualitative data.
The aim of the course unit is to:
Study the systems, techniques and tools of quality management, and their use in both manufacturing and service related environments.
At the completion of this course unit, students should be able to:
- Understand the relationship between a range of improvement approaches
- Understand the role of systems, techniques and tools in making improvements
- Know how the systems, techniques and tools can be used to best advantage
- Point out potential difficulties and success factors of the taught systems, techniques and tools
30% group work, 70% individual assignment
Informal advice and discussion during lectures, seminars, workshops or lab . Formative assessment will be provided throughout this module, both online and in class.
Responses to student emails and questions from a member of staff including feedback provided to a group via an online discussion forum.
Specific course related feedback sessions.
Written and/or verbal comments on assessed or non-assessed.
Dale B. G., van der Wiele, T. and van Iwaarden, J. (2007) Managing Quality, 5th Edition, Wiley Blackwell
|Scheduled activity hours|
|Independent study hours|
|Joao Quariguasi Frota Neto||Unit coordinator|