MSc Operations, Project and Supply Chain Management / Course details

Year of entry: 2022

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Course unit details:
Business Improvement Tools Techniques and Systems

Course unit fact file
Unit code BMAN70202
Credit rating 15
Unit level FHEQ level 7 – master's degree or fourth year of an integrated master's degree
Teaching period(s) Semester 1
Offered by Alliance Manchester Business School
Available as a free choice unit? No


This unit considers the application of business tools and techniques to the improvement of operations. We focus on quality management , and specifically on  both quantitative and qualitative methods used to improve quality in services and manufacturing operations. The unit is very hands-on and students are required to work with quantitative and qualitative data.


BMAN70202 Programme Req: BMAN70202 is only available as an elective to students on MSc Operations, Project and Supply Chain Management


The aim of the course unit is to:

Study the systems, techniques and tools of quality management, and their use in both manufacturing and service related environments.


Learning outcomes

At the completion of this course unit, students should be able to:

  • Understand the relationship between a range of improvement approaches  
  • Understand the role of systems, techniques and tools in making improvements
  • Know how the systems, techniques and tools can be used to best advantage
  • Point out potential difficulties and success factors of the taught systems, techniques and tools


Assessment methods

30% group work, 70% individual assignment


Feedback methods

Informal advice and discussion during lectures, seminars, workshops or lab . Formative assessment will be provided throughout this module, both online and in class.

Responses to student emails and questions from a member of staff including feedback provided to a group via an online discussion forum.

Specific course related feedback sessions.

Written and/or verbal comments on assessed or non-assessed.


Recommended reading

Dale B. G., van der Wiele, T. and van Iwaarden, J. (2007) Managing Quality, 5th Edition, Wiley Blackwell


Study hours

Scheduled activity hours
Lectures 30
Independent study hours
Independent study 120

Teaching staff

Staff member Role
Joao Quariguasi Frota Neto Unit coordinator

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