MSc Business Analytics: Operational Research and Risk Analysis / Course details
Year of entry: 2024
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Course unit details:
Global Operations Management
|FHEQ level 7 – master's degree or fourth year of an integrated master's degree
|Available as a free choice unit?
Operations Management (OM) is a core field of management encompassing the design, operation and improvement of the processes and systems employed in the creation and delivery of an organisation’s products and services. Essentially, operations management is concerned with explaining how factories and services work. Managing operations well requires both strategic and practical skills and is critical to every type of organisation. It is only through effective and efficient utilisation of resources that an organisation can be successful in the long run.
This course focuses on developing students’ understanding of the foundations of Operations Management. The primary objective is to familiarise students with the basic theories, principles, techniques, methods, and applications of operations management within a variety of industries. Topics include Operations Strategy, Quality Management, Process Analysis, Capacity Management, Inventory Management, Enterprise Resource Planning (ERP), Lean Production, the Theory of Constraints (TOC), and Service Operations Management. Throughout the course different theories, principles and practices will be discussed, the focus is on using these techniques to manage and improve operational performance.
Why should you study operations management? A solid understanding of Operations Management (OM) is necessary in all careers. For example:
1) Good knowledge of OM tools (diagnostic and analytical tools) is highly valuable for employees, production managers, Operations Directors and management consultant.
2) Detailed knowledge of OM is required for Managing Directors to understand the cost and benefits of combining the companies’ operations in a merger or acquisition scenario.
3) Good understanding of OM is needed for a marketing manager when they want to develop new products that leverage the established production processes.
4) Good knowledge of OM is required for a finance manager to evaluate the capital investment proposals in a better way
Above all, good knowledge of OM is mandatory if you plan to start your own company!
* Required for CIPS accreditation
To introduce students to the core topics of Operations Management at the start of their MSc degree.
• To cover issues associated with Operations Management that are not explicitly covered in other parts of the MSc programme.
• To show how the various topics within the field of Operations Management are integrated in managing operations functions.
• To provide a view of operations management that encompasses service and manufacturing applications.
By the end of this course unit students should be able to:
• Describe the evolution and contribution of operations strategy and operations management.
• Describe the main quality control practices, such as zero-defects philosophy, Total Quality Management (TQM), Statistical Process Control (SPC) and Six Sigma.
• Compare the different types of factory layout and understand how to conduct operational process analysis (e.g. how to calculate throughput times, cycle times, efficiency, Work In Progress), etc.
• Understand different capacity management strategies, such as level capacity strategies, chase demand strategies, demand management strategies, yield management, and scheduling.
• Explain the importance of the Economic Order Quantity (EOQ) equation, Reorder Point, Reorder level, safety stocks and Just In Time (JIT) systems to inventory management.
• Understand the role that Enterprise Resource Planning (ERP) systems play in contemporary operations planning
• Specify the different attributes of the Lean Production System and apply them to contemporary operational contexts, drawing upon the principles, tools and practices developed by Toyota.
• Identify the main service operations management practices, and analyse how operations management practices can be used to improve service performance.
• Discuss the use and application of the Theory of Constraints (TOC) and how it influences operational performance.
Teaching and learning methods
Formal Contact Methods
Minimum Contact hours: 20
Delivery format: Lecture and Workshops
Individual Report (40%)
Written Examination (60%)
Slack, N., Brandon-Jones, A. and Johnston, R. (2016) Operations Management, 8th edition, Pearson Publishers, London.
|Scheduled activity hours
|Assessment written exam
|Independent study hours
|Ali Hassanzadeh Kalshani