MSc Human Resource Management (International Development) / Course details

Year of entry: 2019

Course unit details:
Managing Quality in Development

Unit code MGDI70472
Credit rating 15
Unit level FHEQ level 7 – master's degree or fourth year of an integrated master's degree
Teaching period(s) Semester 2
Offered by Global Development Institute
Available as a free choice unit? Yes


1. Introduction to Quality Management
2. Quality and Organisational Structures
3. Service Quality and Surveys
4. Qualitative and Quantitative Tools
5. Management Approaches for Quality
6. Integrated Management Systems
7. Quality Standards
8. Business Process Re-engineering
9. Health and Safety


The unit aims to present the role played by quality management in enterprises, in particular those engaged in relief and development, and the different tools, techniques and processes used to ensure ‘customer satisfaction'.


Learning outcomes

By the end of the module a student will be able to:

describe the role of Quality Management in enterprises

describe Business Process Re-engineering and use process mapping techniques

discuss the implications for enterprises of adopting a quality management system

discuss the health and safety as an aspect of quality management

identify and use appropriate tools and techniques to manage quality

use the quality lifecycle to improve a process

Teaching and learning methods

A mix of lectures, seminars, formal presentations, individual and group work based on case studies available in class and via the Intranet, and assessed work.


Assessment methods

2 hour unseen examination - 50%
Coursework assignment - 50%

Recommended reading

A full set of notes will be provided.

D. Bell, P. McBride, G. Wilson Managing Quality Butterworth-Heinemann 1998
W.E. Deming Out of the Crisis MIT 1986
H. Drummond The Quality Movement Kogan Page 1992
M. Imai Kaizen McGraw-Hill 1986
J.M. Juran Juran on Quality by Design Free Press 1992
J.S. Oakland Statistical Process Control (4th ed.) Butterworth-Heinemann 1999
J.S. Oakland Total Organisational Excellence Butterworth-Heinemann 1999
C.G. Thor Designing Feedback Crisp Publications 1998

Examples of Quality Standards
- Europe Aid
- Foods Standards Agency
- People in Aid
- The Sphere Project

Study hours

Scheduled activity hours
Lectures 30
Independent study hours
Independent study 120

Teaching staff

Staff member Role
David Mundy Unit coordinator

Additional notes

IDPM Programmes on which course unit is offered

Semester 2: Friday 10:00 - 13:00

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